99% customer satisfaction - that’s a hell of a claim, but it’s one that’s been tried and tested and trusted by our policy holders over many years and through many adverse events.
Our award-winning NTI Accident Assist Program was the first of its kind, and still leads the way.
NTI’s specialist team take control from the first minute. It starts with complete incident scene management, and continues right through to the day the mobile plant or equipment is back in service.
At any hour of the day or night, and we can:
* Some restrictions and policy limits apply.
From capital cities to the regional centres, from country towns to the remotest work sites, our national network of expert Recovery Operators have got it covered.
To speed up the repair process, our Recovery Operators can provide an initial assessment, including sending photos to an authorised NTI Premium Repairer – who can immediately begin ordering parts and booking in repairs without the need for higher up authorisations.
These are the people who will be helping you every step of the way:
Within four business hours of lodging a claim, we will assign you a personal Customer Claims Consultant, who will keep you fully informed of the claim’s progress.
Once you’ve lodged your claim, an NTI Repair Manager will be assigned to manage the quality of the parts used and the repair process. This helps to ensure:
They’ll also give you regular updates on how the repairs are going.
NTI Parts Coordinators have specialist experience in the parts industry. They focus on sourcing quality parts that protect the safety and resale of the vehicle.
The Parts Coordinators will work closely with the Repair Manager to ensure the correct parts are supplied for their repairs. Through national buying arrangements with all major manufacturers, we source and deliver parts anywhere in Australia.
By purchasing parts directly, NTI can:
Anyone can underwrite a policy, but when it comes to the best claims handling in the business, we’ve got it covered.